Privacy Policy

Who we are

Shared Spectrum is a community-run peer support service based in West Yorkshire. We are not a limited company or registered charity at this time. If you have any questions about this policy, you can contact us through the contact page.

What information we collect

We only collect information you choose to give us. This may include:

• Your name and email address when you complete the contact form or book a place
• Information you share about yourself in your message (for example, which group you are interested in)
• Your name and contact details if you join the member WhatsApp group

We do not ask you to provide diagnoses, medication details, safeguarding records or other sensitive health information through this website. A visitor may still choose to include sensitive information in a free-text message. Please avoid doing so unless it is necessary for us to respond safely to your enquiry.

How we use your information

We use your information only to:

• Respond to your enquiry or booking request
• Send you session details and practical information ahead of your first group
• Keep you informed of upcoming sessions or changes, if you have asked us to

We will not use your information to send unsolicited marketing, add you to mailing lists without your consent, or share your details with anyone outside of Shared Spectrum.

Our lawful basis

Our lawful basis for replying to enquiries and administering a requested booking is legitimate interests or taking steps at your request before providing a service. We use consent where you make an optional choice, such as joining a WhatsApp group or allowing an optional website service. If you voluntarily disclose health information that we need to act on, we will handle it only with your explicit consent unless the law permits or requires another basis.

How we store your information

Your messages are received via the contact form on this website, which is hosted on Netlify. Replies are sent from a personal email account. We do not use a CRM system or store your details in a shared database beyond email correspondence and the member WhatsApp group, if you join one.

Retention

Ordinary enquiries are reviewed and deleted when the conversation is finished and no later than 12 months afterward, unless the message forms part of a booking, payment, complaint or safeguarding record that must be kept longer. Active-member contact details are kept while membership continues and reviewed when someone leaves. Legal, tax or safeguarding requirements may require a longer period.

Cookies

This website uses cookies. See our Cookie Policy for details.

Website analytics

We use Netlify's privacy-sensitive, server-side Web Analytics to understand aggregate page views, visitor numbers, referral sources and site performance. We have not added an advertising pixel or browser analytics script, and analytics does not receive the contents of the contact form or resource tools.

Third-party services

Netlify hosts the website and processes contact-form submissions. Ticket Tailor manages bookings. Our email provider carries replies, and WhatsApp, operated by Meta, is used only when a member chooses to join a group. Independent resource tools have their own privacy information. These providers process information under their own terms or our instructions, depending on the service.

International transfers

Some service providers may process information outside the UK. Where UK data-protection law requires safeguards, we rely on the provider's approved transfer mechanism, such as the UK International Data Transfer Agreement, the UK Addendum to standard contractual clauses, or a valid UK adequacy regulation.

Your rights

Under UK GDPR, you have the right to:

• Ask what personal information we hold about you
• Request that we correct or delete your information
• Withdraw consent at any time
• Complain to the Information Commissioner's Office (ICO) if you believe your data has been mishandled

You can find complaint guidance on the Information Commissioner's Office website.